Website Terms and Conditions
Website Terms and Conditions
The entire content of this website is based upon the opinions of SMARTea, unless otherwise stated and is strictly intended for the sharing of information, knowledge, published scientific opinions, and the experience of the SMARTea community. It is not intended to diagnose, treat, cure, or prevent any disease and does not offer any form of medical advice or medical treatment. SMARTea Ltd encourages you to research health care recommendations and consult a qualified healthcare professional. If you are pregnant, taking medication or have a medical condition, please ensure to consult a health care professional prior to consuming our products.
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While we strive to keep our website information up to date and correct, we make no representations of any kind, express or implied, about the completeness, accuracy, suitability or reliability with respect to the website or the information, products, services, or related graphics and images contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
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Our products should not be used as a substitute or food replacement; they should simply be used alongside, and in addition to, a healthy and well-balanced diet. We, under no circumstance, make any warranty as to the results that may be obtained by using the products found on this website.
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Through this website you are able to link to other websites which are not under our control. We have no control over the nature, content and availability of those websites. The inclusion of any links to other websites does not imply a recommendation or endorsement of the views expressed on those websites.
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TERMS and Conditions
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1. The Contract Between us
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By using or submitting an order (and any subsequent orders) on this website you are agreeing to the terms that appear below and to SMARTea Privacy Policy.
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We know that Terms & Conditions can be rather long and confusing, so if you are unsure about anything then please do not hesitate to get in touch with us via the details given in the “Contact Us” section of our website.
Your email address is essential in order for us to be able to supply you with important information such as Order Confirmations, and changes to our service. By registering with SMARTea, you accept that your email address may be used to supply you with such information.
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These terms and conditions (T&Cs) are the terms on which SMARTea Limited, sells its goods to its business customers. Save where expressly stated otherwise, these T&Cs supersede all other terms and conditions and apply to the sale of goods by Green Origins to the exclusion of all other terms that the Customer (as defined below) may seek to
impose or incorporate, or which may be implied by trade, custom, practice or course of dealing and the
Customer hereby waives all rights it may have to rely on the same.
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1.1. We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us, we will confirm that your order has been accepted by sending an e-mail to you at the e-mail address you provide in your order form.
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1.2 Our acceptance of your order brings into existence a legally binding contract between us. Only adults (that is, those aged 18 and over) are entitled to enter into legally binding contracts and as a result are the only people entitled to transact through this site. Any other individuals who are unable to perform legally binding contracts are prohibited from ordering goods using this site. If you do not qualify DO NOT use this site .
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1.3 By ordering on this website you are making a statement, upon which we are entitled to rely, that you are aged 18 years or older and capable of forming a legally binding contract.
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2. Price and delivery charges
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2.1 The prices payable for goods that you order are as set out in our website.
2.2 All of our charges are in UK Pounds – any other currency displayed on the site is for comparison only. You will be billed in UK Pounds and if you purchase from outside the UK currency fluctuations and credit card charges may make a difference to the amount billed on your credit card.
2.3 You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website with further information available here.
2.4 You are responsible for inputting the correct shipping address when processing your order.
2.5 We aim to dispatch orders as soon as possible once they have been processed.
2.6 You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract. To cancel you must notify us by e-mail to our e-mail address. Once you have notified us that you are cancelling your contract, we will re-credit your account as soon as possible and in any event withinï¾ 7 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition (including the packaging) they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
2.7 If the shipping address provided is incorrect and subsequently, the parcel is returned to our returns address – there will be an additional shipping charge to send out the parcel again.
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3. Delivery of goods to you
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3.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. It is your responsibility to ensure that the delivery address you give us is correct and accurate.
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3.2 Delivery will be made as soon as possible after your order is accepted and in any event withinï¾ 7 days of your order.
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3.3 You will become the owner of the goods you have ordered when they have been dispatched to you. Once goods have been delivered to you, they will be held at your own risk and we will not be liable for their loss or destruction.
3.4 It is your responsibility to ensure that an appropriate person is available at the delivery address on the delivery day to receive the goods. If no one is at the address when the delivery is attempted the goods will be retained by our courier partner. We will leave notification of delivery and you will have the option to rearrange delivery if the goods have failed to be delivered.
3.5 Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case we will contact you as soon as we are able to in order to reschedule your delivery time and date. In any event, our liability to you will be limited to the price of goods not delivered and the cost of delivery.
3.6 We will ordinarily only make deliveries when an appropriate person is able to receive the delivery. In the event that you instruct us to leave a delivery unattended at your address we expressly disclaim all liability, which may arise by virtue of the delivery being left unattended for a period of time. This includes but is not limited to theft, tampering, contamination and the result of any change in temperature.
3.7 In the event where a shipment has been marked as delivered but has not been received, you must notify us by email within 7 days from the date of delivery. After this time we cannot investigate with the courier and so are unable to make a claim or provide a refund.
3.8 In the event where the address provided was incorrect and our courier was unable to deliver the parcel – we will issue a refund only if the parcel is returned to us. This refund will exclude the cost for shipping. If you would like the parcel re-delivered, you will be responsible to pay an additional shipment cost to the correct shipment address. This cost will be invoiced directly from SMARTea Ltd and will have to be paid prior to dispatch.
3.9 SMARTea make no promise that materials on the Site are appropriate or available for use in locations outside the United Kingdom, and accessing the Site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.
3.10 We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
4. Methods of payment
4.1 Payment may be made by debit card, credit card, or PayPal.
4.2 The debit and credit cards that we accept, are those listed on our website on the date of which your order is placed.
4.3 Authority for payment will be requested from your card issuer at the time of your order. We ‘debit’ your card with the full price of your order at the time your order is placed. We reserve the right to terminate our agreement with you if we are refused authority for payment or reasonably believe that payment will be refused at any stage.
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5. Defective / Faulty Goods
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5.1 We guarantee that our goods are of high quality. You must inspect the goods and notify us promptly in writing or by email of any dissatisfaction with your order. We will fully refund the price of any goods that do not meet your reasonable satisfaction or arrange for the delivery of replacement goods, provided that you notify us within 30 days of delivery of the goods.
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6. Liability
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6.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity,ï¾ please notify us by e-mail of the problem within 7 working days of the delivery of the goods in question.
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6.2 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause above.
6.3 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
6.4 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
6.5 Nothing in these Terms and Conditions will restrict our liability for death or personal injury resulting from our negligence, breach of contract or breach of statutory duty, nor will any of these terms restrict any of your statutory rights.
6.6 In addition to clause 11, we will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control.
6.7 If any part of these terms and conditions is unenforceable (including any provision in which we exclude or liability to you) the enforceability of any other part of these conditions will not be affected.
7. Notices
7.1 Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent by e-mail to our contact email address and all notices from us to you will be displayed on our website from to time.
7.2 The information provided on this website does not seek to diagnose disease, or to replace medical advice. Proper medical advice should be sought in the first instance. Please exercise caution when taking nutritional supplements and herbal remedies, if the products you wish to purchase have been recommended by your practitioner, it is important to disclose your full medical history and current medication details to avoid potential contra-indications. Please ask your doctor or pharmacist for advice.
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8. Privacy Policy
8.1 You acknowledge and agree to be bound by the terms of our privacy policy.
8.2 Your privacy is at our upmost importance. The personal information that you give us is held with professionalism, care and security. We do not sell or release this information to third parties for their marketing purposes unless you agree otherwise. For more information about how we handle and use your data, please refer to our Privacy Policy below.
8.3 At the time of your registration you will set a password. You are entirely responsible if you do not maintain the confidentiality of your password. You are responsible for all orders placed with us or information given to us under your e-mail address. You must immediately notify us of any unauthorised use of your e-mail address and/or password or any breach of security known to you.
8.4 Each and every transaction carried out is deemed to be completed within the United Kingdom and therefore shall be governed by and interpreted in accordance with English Law. The terms of this charter (and any dispute, controversy, proceedings or claims of whatever nature in relation to them) shall be governed and interpreted in accordance with English Law and the English Courts shall have exclusive jurisdiction in relation thereto.
9. Entire Agreement
9.1 These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us.
9.2 We make no representations or warranties about the accuracy completeness or suitability for any purpose of the information and related graphics published on our website.
9.3 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you may have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
10. Events beyond our control
SMARTea will not be in breach of this Agreement or otherwise liable for any delay in performance if to the extent that any delay or failure is due to circumstances beyond its reasonable control including, without limitation, strikes, lockouts and other industrial disputes, break down of systems or network access, flood, fire, explosion or accident.
11. Customer Complaints
If you are unhappy with the quality or condition of any products you have purchased from SMARTea, please address any complaints directly to our team via email at info@smarteapants.com
12. Jurisdiction
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These terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms and Conditions, shall be governed by and construed in accordance with the law of England and Wales.
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13. General
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13.1 If any of these Terms and Conditions are held by any court of law to be unlawful, invalid or unenforceable, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.
13.2 All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of this website shall remain at all times the property of SMARTea Ltd or our licensors. You are permitted to use the material data and content only for your personal use in placing orders through Greenorigins.com, and you may not otherwise copy, reproduce, publish, display, distribute, commercially exploit, use or create imitative works of any content on the rhealsuperfoods.com website without our prior written permission.
13.3 It is your responsibility to check product labels and ensure that the ingredients and nutritional contents are suitable for your diet or allergy restrictions.
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Competition Terms and Conditions
Terms & Conditions
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INTRODUCTION
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These Terms and Conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Entry and claim instructions are deemed to form part of the Terms and Conditions. By participating, all entrants will be deemed to have accepted and be bound by the Terms and Conditions. If applicable, the winner’s guest must also comply with these rules. Please retain a copy for your information.
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PROMOTER
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SMARTea Ltd, Company Registration Number no 15653989
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ELIGIBILITY
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This promotion is only open to UK residents, excluding employees and their immediate families of the Promoter, its subsidiaries, other group companies, its agents, or anyone else professionally connected with this promotion.
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Internet access is required.
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Entries (bulk or otherwise) made from trade, consumer groups or third parties will not be accepted. If it becomes apparent that a participant is reposting the same content multiple times or using a computer(s) to circumvent this condition by, for example, the use of ‘script’, ‘brute force’ or any other automated means, that person’s entries will be disqualified and any prize award will be void.
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PROMOTIONAL PERIOD
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The promotion will run from 1st April 2025 to 31st July 2025 at 23:59. Entries outside this period will not be accepted.
HOW TO ENTER
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To enter competition follow the QR code on any qualifying SMARTea ZenFusion promotional package and fill in the entry form.
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Entrants who do not give correct details or those who make an entry on someone else’s behalf will be disqualified, at the Promoter’s discretion.
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Incomplete, illegible, invalid, misdirected or late entries will not be accepted. The Promoter takes no responsibility for entries delayed, incomplete or lost due to technical reasons or otherwise.
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PRIZES
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There is 1 prize which is in the form of £360 worth of SMARTea ZenFusion (one years supply)
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All prizes must be claimed and booked by the prize winner within 3 months from the date of initial correspondence with them.
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The Promoter may substitute any prize (or an individual aspect of a prize) for an alternative of equal or greater value where it deems it strictly necessary due to events outside its reasonable control.
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The Promoter will not offer cash alternatives to any prizes. Prizes are not negotiable.
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The winner is responsible for all other costs or expenses involved in claiming or using the prize other than those that are expressly stated above as being included as part of the prize.
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The prize may be subject to additional terms and conditions imposed by the suppliers or other organisations.
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WINNER SELECTION
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All eligible entries will be entered into the prize draw. The winners will be selected via a randomised computer process.
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WINNER NOTIFICATION
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All winners will be contacted by email via the email address provided on entry within 7 days of the draw date. All winners have 14 days of first contact to confirm acceptance of their prize. In the case that they do not respond in time, reject the prize or are ineligible another winner will be selected using the same methodology as above. The process will repeat until an eligible winner is able to claim the prize. Entrants are encouraged to monitor their email account during this time in case they are the winner.
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Once acceptance confirmation has been given, delivery of the prize will be organised by SMARTea or a supplier.
We aim to deliver all prizes to winners within 28 days of winner confirmation and the completion of any verification. We will try our best to get your prizes to you as quickly as possible and will endeavour to communicate any delays to you.
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WINNERS LIST
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The Promoter will make available a list of winners’ surnames and counties to members of the public or regulators who request such details within 3 months of the closing date of this Promotion.
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Entrants can object to disclosure, or request that disclosure be limited in scope by contacting info@smarteapants.com. We may nevertheless disclose the information to the Advertising Standards Authority if required to do so. You may request a copy of the winner’s list by emailing info@smarteapants.com. We reserve the right to refuse any or all such requests.
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VERIFICATION
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The Promoter reserves the right to verify all entries including but not limited to asking for proof of address and ID (which they must provide within 14 days) and to refuse to award a prize or withdraw prize entitlement and/or refuse further participation in the promotion and disqualify the participant where there are reasonable grounds to believe there has been a breach of these Terms and Conditions, the spirit of the promotion, any instructions forming part of this promotion’s entry requirements or otherwise where a participant has gained unfair advantage in participating or won using fraudulent means.
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GENERAL
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It is the responsibility of the entrant to provide correct, up-to-date details when entering the promotion and acceptance of the prize. The Promoter cannot be held responsible for winners failing to supply accurate information which affects prize acceptance or delivery of their prize.
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If for any reason any aspect of this promotion is not capable of running as planned, including by reason of infection by computer virus, network failure, bugs, tampering, unauthorised intervention, fraud, technical failures or any other cause beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this promotion, the Promoter may in its sole discretion modify or suspend the promotion or invalidate any affected entries/claims. If an act, omission, event, or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these Terms and Conditions the Promoter will not be liable for any failure to perform or delay in performing its obligation but will always endeavour to minimise the effect to participants in order to avoid undue disappointment.
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The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special, or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this promotion or accepting or using a prize, except for any liability which cannot be excluded by law (including personal injury, death, and fraud) in which case that liability is limited to the minimum allowable by law.
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If any of these clauses should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these Terms and Conditions and the remaining clauses shall survive and remain in full force and effect.
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The Promoter’s decision is final with regard to all promotional matters and no correspondence will be entered into.
The Promoter has no control over internet or communication networks and is not liable for any problems associated with them due to traffic congestion, technical malfunction or otherwise. The Promoter will not be held liable to any individual for any fraud committed by any third party nor for any event beyond its control including, but not limited to, user error and any network, computer, hardware, or software failures of any kind which may restrict, delay or prevent a participant’s entry to the Promotion.
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These Terms and Conditions (and any non-contractual issues which arise out of or in connection with them) will be governed by relevant local law with any disputes as to the meaning of these Terms and Conditions shall be subject to the exclusive jurisdiction of the English and Welsh courts unless you live in another part of the UK, in which case your local courts will have jurisdiction.
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DATA PROTECTION
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The Promoter will only use the personal details supplied for the administration of the promotion and for no other purpose unless we have your consent. All data will be deleted 2 months after the promotion end date. You acknowledge that the Promoter may pass such information to its third-party agency, solely for the purposes of administering the promotion. Your personal details will at all times be kept confidential and in accordance with current Data Protection legislation. Click here for the Promoter’s Privacy Policy..
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You can request access to your personal data, or have any inaccuracies rectified, by sending an email to info@smarteapants.com. By participating in the Promotion, you agree to the use of your personal data as described here.